Effective date: 20th March, 2026

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At Madam Green Holidays we want you to have the best holiday experience you can. These Terms and Conditions are to ensure enjoyment, safety and respect for all. We thank you for your understanding and wish you a wonderful holiday!

 

1. THE CONTRACT

This is a legally binding contract between the property owners (Plumhouse Property Limited, Madam Green Farm,  Oving,  Chichester PO20 2DD - collectively ‘Madam Green Holidays” (referred to as “us”, “we” or “our”) and the person making the booking and all members of the holiday party (referred to as “you” or “your” the

“holidaymaker”). The property owners are also referred to as "we" and "us".

The Property referred to is The Beach Huts or Pear Store at Madam Green Farm, High Street, Oving, West Sussex, PO20 2DD

 

By booking with us you agree to abide by the terms and conditions set out below. From time to time the terms and conditions may be reviewed and therefore may change between you making your booking and the start of your holiday. The updated terms upon commencement of your holiday will be the one’s in force during your stay. It is your responsibility to familiarise yourself with the terms in force, that are made available to you on our website or our agents website or within your holiday let at the time of your holiday.

 

The Contract will not come into force until we have received the first payment

Clause 2 below. The Contract will be subject to these booking terms and conditions, and must be complied with. The party leader must be at least 21 years of age at the time of booking and prior to arrival we must be provided with a full list of numbers of adults, children and infants.

 

2. PAYMENT

Your booking (“Booking”) may be placed directly on our online reservation system, with the exception of the Farmhouse, which is only available through our booking agent Airbnb.

 

If you have booked any of our properties through Airbnb, the contract and terms remain within this platform.

 

Your Booking will only be confirmed, and our Contract will only come into force once we have received payment and it is cleared.

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No entry to our properties will be allowed without payment  being cleared

Beforehand.

 

We accept payment by most major credit or debit cards via STRIPE.

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3. SECURITY DEPOSIT

If you pay through our website using our payment system, they will hold a pre-authorisation of £200.00 per property on file for the Security Deposit.  If no claim is made, it is voided 2 days after check-out.

 

4. CANCELLATION

Please see our Cancellation & Refund Policy

 

5. CHANGES TO YOUR BOOKING

Should you need to make a change to the dates of a confirmed booking (subject to

availability), an administration fee of £40 may be payable at our discretion, please contact us so we can advise. If you have booked through a third party website, other charges may apply.

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6. CANCELLATION BY US FOR REASONS BEYOND OUR CONTROL (“FORCE MAJEURE”)

We won’t be deemed to be in breach of this Contract, or otherwise liable to you, by reason of any delay in performance or non-performance of any of our obligations in this Contract to the extent that such delay or non-performance is caused by circumstances beyond our reasonable control (for example if access to and use of our property is prevented by fire, flood, exceptional weather conditions, epidemics, pandemics, destruction/damage, internet or other communications failure, blocked roads, war/terrorism, nuclear/radioactive disaster affecting us or our property) (these are sometimes referred to as “Force Majeure Events”).

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If for any reason beyond our control we are forced to cancel your Booking (or bring it to an end early) due to a Force Majeure Event affecting us or our property we will refund you the full amount of your remaining lodging costs based on the time of your Booking remaining.

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This will be the full extent of our liability and no additional compensation, expenses or costs (such as travel or replacement lodging costs) will be payable.

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7. PERIOD AND OTHER TERMS OF HIRE

The period from the Holiday Commencement Date to the day of departure set out in the Booking (the “Holiday Departure Date”) is the “Holiday Period”.

 

Unless expressly agreed by us in writing, you should not arrive before 3pm on the Holiday Commencement Date, and you must leave and vacate the property by 10am on the Holiday Departure Date. Failure to do so may result in you being charged a further day’s Rental.

 

You must not use the property except for the purpose of a holiday during the Holiday Period, and not for any other purpose or for a longer period except with our express written Agreement.

 

The Contract to stay in the property for the holiday period, does not create the relationship of Landlord and Tenant between the parties.

 

This Contract relates to a “holiday let” the purpose of which is to confer on you as a

holidaymaker the right to occupy our property for a holiday only. You shall not be entitled to any private residential tenancy or other tenancy, assured short hold or assured tenancy, lease, licence or other right to occupy, nor shall you obtain any security of tenure under any applicable law, including but not limited to under the Housing Act 1998 or any similar legislation that applies in England now or at the end of the Holiday Period.

 

You may not sub-let the Property.

 

In the event that you are required, in accordance with guidelines imposed by the UK in relation to the disease known as coronavirus disease (Covid-19) and the virus known as severe acute respiratory syndrome coronavirus 2 (SARS-CoV-2) or a similar Pandemic to self-isolate at the property you will be responsible for the cost of (i) any additional nights out with the Holiday Period and (ii) rehousing any booked guests that are displaced as a result of the additional nights required by you in an equivalent property.

 

8. PRIOR TO YOUR ARRIVAL

We will send you, by email, pre-arrival information including directions and a Touch stay digital guide link.

 

Prior to your arrival we require;

 

An Expected Time of Arrival (ETA) after 3pm, so we can plan for your visit.

 

Any requirements for disabled guests so that we can discuss these with you to check for availability and that the site can meet both your needs and expectations.

 

Any other information that you think we will need to take into account in your booking. We will try to accommodate special requests but these cannot be guaranteed.

 

Please familiarise yourself with the site's fire regulations and fire fighting equipment and its location as soon as you arrive on site.

 

9. MAXIMUM OCCUPANCY

Under no circumstances may more than the maximum number of persons stated on our website occupy the property, except with our express written permission, in which case we shall be entitled to charge an additional fee (for example for Weddings or events at our larger properties). We reserve the right to refuse admittance or require you to leave our property if this condition is not observed.

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Visitors are not permitted without strict ‘prior’ written agreement with us. Any persons other than members of your party must not use our accommodation or facilities.

Madam Green Holiday accommodation is not a ‘party’ venue. It is our Family home and we live on site

 

10. OUR LIABILITY

We, our employees, contractors, cleaners and other representatives shall not be liable to you or your party for loss or damage to property howsoever arising. You must take all necessary steps to safeguard yourselves and your property. Nothing in this clause shall exclude or limit any liability that we are unable to limit or exclude by applicable law, such as liability for death or personal injury caused by our negligence.

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Children must be supervised at all times.

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11. CARE OF THE PROPERTY

You are responsible for the property and are expected to take all reasonable care of its furniture, pictures, fittings and effects, in or on the property. You must leave them in the same state of repair, and in a reasonable, clean and tidy condition at the end of the rental period. You must not use the properties for any dangerous, offensive, noxious, noisy, illegal or immoral activities or carry on there any act that may be a nuisance or annoyance to the owner or other neighbouring properties.

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Our properties are not a ‘party’ venue. We have a strict noise policy in place (see below).

 

Smoking is not allowed in any of our properties.

 

You must ensure the property is securely locked and any fires/barbecues are extinguished when not occupied by you.

 

No shelters of any kind may be erected on the property.

 

Any electrical items you bring with you must be fit for purpose and in good, safe working order.

 

Candles are not permitted anywhere within or on the properties.

 

Fireworks are strictly prohibited at the holiday accommodation, and open fires are allowed only in the designated permitted fire pit areas.

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Please no confetti balloons or canyons.

 

12. NOISE POLICY

Noise must always be kept to a minimum so as not to disturb the enjoyment of others. The playing of music, singing or excessive noise that can be heard by us, other guests or our neighbours, outside of your accommodation after 10.00pm is not permitted.

 

External or amplified music is not permitted without express written permission from us.

 

We reserve the right to ask you to turn music down or keep general noise down at any time if we deem

it to be excessive.

 

13. WIFI & INTERNET

Free Wi-Fi and broadband internet is provided for your reasonable use and may be subject to separate terms and conditions. You agree to reasonable and lawful usage of this service. We will not be liable for slow connections or for any interruptions to or the failure of this service.

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14. DAMAGES & BREAKAGES

Although we would not charge you for the odd glass or plate, any damages or breakages will have to be paid for in full on demand within seven (7) days of notification in writing. You are legally bound to reimburse us for replacement, repair or extra cleaning costs on demand.

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We recommend that you have appropriate insurance in place to cover this.

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We retain the right to make an additional charge for extra cleaning or laundry, should the property not be left in a similar condition as at the beginning of your stay.

 

Any accidental damage or breakages should be reported to the property owner (or their representative) prior to departure.

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If you lose a key we will replace it upon you paying for the cutting of a new one.

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15. LOSS OF VISITOR PROPERTY

Your vehicles and their accessories and contents, and any property and valuables you bring with you, are left entirely at your own risk.

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If you leave any property behind we will use reasonable endeavours to return it to you, although we reserve the right to charge you in advance for any reasonable postal or courier costs. We may dispose of any unclaimed property after six (6) months.

 

Owners are responsible for the cost of reclaiming their goods. The following items are excluded from this policy:

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Credit or debit cards. Such a loss should be reported to the card issuer. The card issuer will then advise what further action is necessary.

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Items where there is any suspicion of danger to employees, the property or to the public; The police will be contacted immediately in such circumstances for advice.

 

16. INSURANCE

We strongly recommend that you take out appropriate holiday insurance to cover you in the event of having to cancel your holiday, for loss of belongings, and for accidents which could occur during your stay.

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17. RIGHT OF ENTRY

We shall be allowed the right of entry to the property at all reasonable times for purposes of inspection or to carry out any necessary repairs or maintenance.

 

18. COMPLAINTS

Every effort has been made to ensure that you have an enjoyable stay. However, if you have any problem or cause for complaint, it is essential that you contact us immediately to give us the chance to resolve it. We value your custom and want you to return (and to recommend us to your friends!). We live on site, and will do our best to resolve any problem.

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19. SERVICES

Unless otherwise specified, the holiday price will include all charges for all services, including water, gas/electricity, oil (where applicable) and council tax/rates.  An exception to this is electric vehicle car charging, which will incur and add on fee.

 

20. DATA PRIVACY STATEMENT

Please see our Privacy Policy

 

21. DRONES, NIGHT LANTERNS AND FIREWORKS

The use of drones is not allowed without our express written permission. Fireworks are expressly forbidden. Night lanterns are expressly forbidden as they are a fire hazard and can cause death or injury to local livestock.

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22. BBQ’S, FIRE PITS AND WOOD STOVES

Instructions for use are provided in your holiday unit.

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All properties have their own dedicated BBQ area. BBQs must not be used on the grass or decking or put inside a holiday unit.

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Outdoor Fires are only permitted within the ‘designated’ fire location

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The BBQs, Fire Pits and Wood Burning Stoves are to be used only as per the instructions provided with your holiday unit. If you are unsure how to use these facilities, please ask for us to demonstrate.

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Do NOT remove any half burnt logs, leave them in the fire pit for the next lighting.

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Do NOT remove any ash, please leave it for the cleaners to deal with. In case of stray embers re-lighting.

 

23. PETS

We do not allow pets to be brought into or onto the property premises.

 

24. VEHICLES

Vehicle movement on Site is discouraged between 11.30pm and 7am.

 

Drivers of vehicles, including motorcycles, must hold a full and current driving licence (and valid displayed road fund licence) in order to drive on our site.

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Electric car charging is available and there is an additional charge should you require it. Please only use the designated charging points. There have been incidents of electrical fires in other properties from using incorrect sockets.

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25. WASTE AND RECYCLING

Please dispose of your rubbish.

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The wheelie bins are coloured for their purpose as either:
‘General waste’-Black bin or Recycling’- Dark Red bin

 

Please use the appropriate bin provided!

 

We encourage you to recycle your waste wherever possible. Full details of what is

accepted in our bins is provided in the Touch Stay digital guide

 

If recycling facilities are unavailable on site then the site manager can advise on the nearest recycling centre.

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We do not accept large waste items. You will need to take these home or to the local amenity tip.

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At the end of your stay, please empty all internal bins into the appropriate outdoor wheelie bins as above.

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26. DESCRIPTION OF PROPERTY

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations may be made and some things may change. The holidaymaker accepts that no refunds are available for such discrepancies.

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27. CONTRACT

Failure to observe these terms will be considered a breach of contract and the

holidaymaker and his/her party may be refused admittance/asked to leave. In this instance we are under no obligation to find any alternative accommodation for you and no refunds will be made.

 

The owners reserve the right to refuse any booking.

 

28. POOL TERMS OF USE

Please see our Pool House Rules of Conduct

 

Ahead of your stay you will be sent our Touch Stay digital guide.  The Pool House Rules of Conduct form will need to be read and agreed to.  Once completed, the access code to the Pool House is given.  It is your responsibility to make all members of your group aware of these rules before using the facility. 

 

29. POOL FAULT OR DAMAGE

If the pool needs to be shut down and emptied due to misuse, this will incur a charge of up to £200.

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Misuse can include allowing excessive sand and/or grass into the building.

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If any fault or damage occurs to the pool please contact Rod or Helen immediately. Rod 07990522693 / Helen 07789481514.

 

The pool is checked regularly. By booking our holiday lets and using the pool you agree to abide by the terms of use.

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You must read all the above terms of use and upon booking you agree to be bound by this Contract.

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Access is only granted once you have confirmed acceptance of the pool rules separately.

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Madam Green Holidays

Last updated 20th March, 2026

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